Get in Touch With Us
Whether you have a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to share feedback on our reviews, we are here to help. This page explains the best way to reach us and what you can expect in return.
How to Reach the Team
Email is the most direct route to our editorial team. Send your message to [email protected] and a real person — not an automated system — will read it and get back to you.
To help us respond as quickly as possible, include a short description of your query at the start of your message. If you are writing about a specific platform, page or piece of content, naming it saves time on both sides.
Our target response window is two working days. During high-volume periods it may run slightly longer, but we will always follow up.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- General questions — Not sure how the sweepstakes model works, what the difference is between Gold Coins and Sweepstakes Coins, or whether a particular platform is available in your state? Ask us and we will point you in the right direction.
- Corrections and accuracy flags — Our reviews are researched carefully, but offers, terms and state availability change frequently in this space. If you have spotted something that looks out of date or incorrect, please tell us. We take accuracy seriously and act on reader flags promptly.
- Feedback and content suggestions — Is there a topic, platform type or aspect of sweepstakes gaming you would like us to cover in more depth? Reader input shapes what we work on next, and we genuinely read every suggestion.
- Editorial and partnership enquiries — If you represent an operator or organisation and would like to discuss how we might work together, please introduce yourself and outline your proposal clearly. We review all approaches on their merits.
- Responsible play concerns — If you or someone you know is finding it difficult to manage time or spending on social casino platforms, mention it in your message and we will point you towards appropriate support resources.
What We Do Not Handle by Email
A few things fall outside our remit and are worth knowing upfront:
- We are an independent comparison and review site, not affiliated with any of the platforms we cover. For account issues, coin balance queries or redemption problems, you will need to contact the platform's own support team directly.
- We cannot provide legal advice on whether a specific sweepstakes casino is available in your state. Availability varies and laws change — check the operator's terms and your state's current rules for the definitive answer.
- We do not handle prize claims or disputes on behalf of any platform.
About This Site and Who Writes It
Sweepstakes Casino at ecobalt.com is an independent editorial resource. Our reviews are written and maintained by Trevor Langston and the wider editorial team. We research platforms, verify published offers and conditions, and update our content when terms or availability change.
Our rankings reflect editorial assessment. Commercial relationships with operators may earn this site commission, but commission does not determine rank or recommendation — that is decided by the criteria we apply consistently across every review.
If you are new here and want to understand how we assess platforms before getting in touch, our reviews cover the things that matter most in this space: game variety, daily reward structures, coin redemption conditions, state availability and responsible play tools. You can also read about the broader sweepstakes model and how it differs from traditional real-money gambling across our site.
A Word on Accuracy and Updates
Sweepstakes casino offers — welcome bonuses, daily free Sweepstakes Coins, eligible states — can change without notice. Our editorial team reviews content regularly, but we rely partly on readers to flag when something has shifted. If you notice a discrepancy between what we have published and what a platform currently shows, please let us know. Include the platform name, the specific detail in question, and where you saw the updated information if you can. We will verify and correct promptly.
Accurate, honest information is the whole point of this site. Feedback that helps us stay that way is always welcome.
Response Times and What to Expect
Every message is read by a member of the editorial team. We do not use auto-replies as a substitute for a real response. Here is what typically happens after you write to us:
- Your message is received and assigned to the relevant team member — editorial, corrections or partnerships.
- We review it in full before responding, so our reply addresses what you actually asked.
- You receive a response within two working days in most cases. Complex queries or correction requests that require research may take a little longer.
- If a correction is warranted, the relevant page is updated and we will let you know when that is done.
Thank you for taking the time to reach out. We look forward to hearing from you.